Owner FAQs
Answers to your frequently asked questions
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Am I required to make my property available to Section 8?
Yes, It is against fair housing laws to discriminate. -
Are you licensed?
Yes, we are a licensed brokerage DRE: 02205420 -
Can I reach you after hours?
We have an after hours emergency line to contact us after hours for emergencies. Otherwise we will return your call the next business day. You are also welcome to text us on our main line and we will get back to you as soon as we are available. -
Can you put the money directly into my account?
We prefer to dispuse owners payments either via ACH payment or Check. -
Do I get to see the lease or sign it?
Yes, you will be given a copy of the lease to sign along with a completed signed lease for your records. -
Do you sell real estate too?
No, we are a dedicated property management company. If you do choose to sell your property we would gladly refer you to a local agent in your area. -
How and when do I get my checks?
Our preferred method of payment is ACH payment or check. We distribute payments on the 5th of each month as long as the funds have cleared. Paying our owners in a timely manner is very important to us we value your investment as if it was our own. -
How is rent collection handled?
We collect rent through our tenant portal via electronic payment, or by check if a tenant is unable to access our payment portal. We encourage all our tenants to pay via payment portal as it is the fastest payment process from them as well as our owners. -
How long of a lease do you sign?
In most cases we sign a 1 year lease agreement. -
How much security deposit do you charge the tenant?
Our security deposit is equal to 2 months rent, some properties may vary based on local legislation. -
How soon can you start managing my property?
Our goal is to make your onboarding process as seamless as possible. We can start managing it as soon as our documentation is complete (typically 1-2 business days). -
What type of properties do you manage?
We manage single family residences and multifamily units. -
What type of reports do I get and how often?
Each month we send out monthly owners reports, cash flow, owners statements and receipts of all expenses paid. Other reports can be added as needed to meet your accounting needs. -
Who holds the tenant security deposit?
Ventura Property Group will hold the tenants' security deposit in a security trust account.